What should I bring?​

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We provide towels, robes, and slippers for Day Spa guests. Please bring your swimwear for pool access. For treatments, no special preparation is needed — just arrive a few minutes early to settle in.

How early should I arrive before my treatment?​

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We recommend arriving at least 15 minutes before your treatment to check in, change, and relax before your session begins.

Can I use the wellness area before or after my treatment? ​

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Yes. Depending on your booking, you can enjoy the wellness area in combination with your treatment. Ask our team about combined day spa and treatment packages.

What is your cancellation policy? ​

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Please cancel or reschedule at least 24 hours before your appointment to avoid a cancellation fee. For group bookings, a 48-hour notice is required

Do you have a minimum age requirement? ​

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Our spa and wellness area is primarily designed for adult guests looking to unwind and recharge. However, children are warmly welcome in the pool area when accompanied by a parent or guardian.

For treatments, the sauna, and relaxation zones, we kindly ask that guests be 16 years or older to ensure a peaceful experience for everyone.

Have questions about visiting with younger ones? Feel free to reach out — we're happy to help plan your visit.

How much time should I plan for my visit?​​

Depending on your booking, you can choose between short spa visits or full-day relaxation packages. Most guests spend 2 to 12 hours at our Frankfurt Airport Day Spa.

Are food and drinks included?

Yes, selected beverages and a light meal are included depending on your booking package. Additional food and drinks can be purchased on site.

Can I leave my luggage while I enjoy the spa?

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Absolutely. We know that traveling with luggage can be stressful — so we've got you covered. Simply leave your bags with us at the spa reception and enjoy your treatment or wellness session completely hands-free. Your luggage will be safely looked after while you take a well-deserved break.